Wednesday, January 19, 2011

Making It Right

Robin said (and Jess agreed) that I should shoot a letter to Injinji about my sad sock situation. So I did. This morning I received an e-mail back from the company's customer service department.
We am very sorry that you had a less than positive experience with our liner toesocks. The liner series is one of the newest and most popular socks for Vibram Five Finger Shoes. 
From my understanding (without being able to properly fit your foot) you might have a better experience with our Original Performance Series. What we can suggest to you is an Original Performance series sock, which has more Lycra knitted in with the COOLMAX fibers to provide a more custom fit in your socks. The Original Performance has all the same attributes as the COOLMAX liner and is the one featured on the Vibram Five Finger website.

With our compliments we would like to send you a pair of Performance Series Crew socks in a large which should be the correct size. Please let me know what your experiences are with this sock as compared to the Liner Series. Please also note that if your Vibram shoes are fit snuggly putting them on with this new sock may take a little extra time.
The grammar flub and over-capitalization notwithstanding, I commend Injinji for caring enough to rectify my complaint.

I wore the offending socks again last night as the Enthusiast and I tackled some hill repeats. I noticed a small hole had formed in the webbing of the pinky toes. While the lack of fabric to strangulate my toes increased my comfort level, I'm disappointed that these socks have worn down so fast. I've logged a grand total of 15 miles in them, which equates to about 80 cents per mile--not very cost effective for socks.

I hope the new pair fit better and are more durable. Since Injinji was good enough to try to appease me, I'll provide a more level-headed (boring) review of the Performance Series socks they send.

15 comments:

Jamoosh said...

First, good for Injinji and good for you.

Second, while I do love the Injinji socks (I believe they are the Performance Series) because they allow my toes to splay in shoes that have a roomy toe box, I am a bit concerned about the overall quality and lasting power. We'll just have to see.

Aileen Ruane said...

I'm mildy impressed by their customer service. Here's hoping the next pair work a bit better!

Nitmos said...

Socks?! Alright, I'm not going to comment today.

Jess said...

That's cool that they're sending you a new pair, but the first two words of that letter nearly made me wanna cry.

Al's CL Reviews said...

Cool

misszippy said...

I agree--they need an editor! But good customer service response.

GeorgiaSnail said...

I managed to get about 100 miles out of mine...but I was not wearing them in Vibrams...still on the low side.

Kirstie said...

Good for you for contacting them. Glad they not only wrote back but are sending you another pair of socks. Great customer service. And yes. 80 cents a mile is very expensive!

Robin said...

Very nice they responded so quickly! I love an (almost) happy ending. No boring review, please. It must be littered with the colorful language we have come to love!

the erratic epicurean said...

three cheers for letter writing success!

Jess said...

Yes score one for me being right!

Oh and I am glad the company is willing to help you out. Hope the new socks work out for you!

Tricia said...

good for them and you

barefootjosh said...

My cheapo toe-sock knock-offs (got them for like 50 cents/pair) are going strong.

Since you're all Mr. Big Spender now, I feel comfortable suggesting you would like the soon-to-be-out Merrell shoes. Don't need toe socks for them.

barefootjosh said...

Did I just recommend a shoe? I'm such a sellout.

Laura said...

Given that I'm a nut for metrics, your quote of 80 cents per mile made me wonder what kind of mileage my socks get... and then that got me to thinking how old my socks are. Is there an expiration on these things??? I may be in trouble...